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Supplier Terms & Conditions

1. Acknowledgement and Acceptance

a. Order acknowledgement is required within 48 hours. Order acknowledgement must be in writing (e-mail is acceptable). Unless otherwise indicated in the Order Acknowledgement and negotiated with Critical Link’s Purchasing Department, the terms and conditions contained on the Purchase Order, including Delivery Date, and these Terms and Conditions apply.

2. Changes to this Purchase Order

a. The Critical Link Purchasing Manager and/or Buyer must be notified in writing (e-mail is acceptable) to any changes to this Purchase Order and/or the products or services requested immediately and no later than 24 hours.

3. Payment Terms

a. Payment Terms are as specified on the PO (amount of days Critical Link has to pay once item is received).

4. Packaging and Delivery

a. The Critical Link Purchase Order Number and Line Item Number must appear on all invoices, packing lists, bills of lading, labels and correspondence. This applies to all shipments including those shipped using the Critical Link Shipping Account Number.

b. The part number, revision, manufacturer, manufacturer’s part number and quantity must be specified on the packing slip.

c. Non Hermetic Solid State Surface Mount devices must be defined for moisture sensitivity per IPC/JEDEC J STD-020, and packaged in accordance with IPC/JEDEC J-STD033 and labeled appropriately per EIA JEP 113.

d. Shipments must be received at Critical Link no more than 3 calendar days prior to the confirmed Delivery Date and no later than the actual Delivery Date to be considered “on-time”.

e. Critical Link’s preferred method of shipment is via UPS.

5. Chemicals and Hazardous Materials

a. Unless otherwise indicated on the Purchase Order, RoHS standards apply to the product and Supplier process.

b. Hazardous material such as solvents, and chemicals and batteries must be properly identified and labeled. Material Safety Data Sheets must be provided for chemicals and hazardous materials.

6. Quality and General Requirements

a. All markings and identification information on the product and packaging must be legible and correct.

b. The product must be handled and packaged in a manner to properly protect it from ESD.

c. Products must be free from debris and foreign objects.

d. The Supplier must provide a Certificate of Compliance (CoC) for each production build unless otherwise indicated on the Purchase Order or negotiated with the Critical Link Purchasing Department.

e. Country of Origin certificates must be provided upon request by Critical Link within 24 hours, and contain information sufficient to fulfill the requirements of the customs authorities of the country of receipt and any applicable export licensing regulations. If the country of origin is a NAFTA country, customs form 434 is required to be used. A copy of this form can be downloaded from the U.S. Customs and Border Protection website (www.cbp.gov). If the country of origin is not a NAFTA country, provide a letter on company letterhead certifying the country of origin of the parts being supplied.

f. Counterfeit Parts Prevention and Export Compliance regulations of the U.S. Government apply to this Purchase Order.

g. Suppliers are expected to comply with the intent of the Critical Link Ethics Policy available on https://www.criticallink.com/ethics.

h. Suppliers are expected to comply with the intent of the Critical Link Sustainability Policy available on https://www.criticallink.com/sustainability.

i. Suppliers are required to notify Critical Link of nonconforming product immediately. Dispositions of Use-As-Is (UAI) require design authority (Critical Link) approval when form/fit/function is or may be impacted.

j. Suppliers are required to notify Critical Link of changes to product, processes, key suppliers and facilities prior to implementation of these changes. When required by the Purchase Order, Critical Link approval must be obtained prior to implementation of these changes.

k. Substitutions are not to be made for critical components as specified on the PO and/or in applicable Critical Link Product Assembly documents without prior approval from Critical Link.

7. Return of Defective Goods

a. Critical Link reserves the right to return defective products to the Supplier at the Supplier’s cost unless otherwise negotiated with the Critical Link Purchasing Department.


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